INTERGENERATIONAL DIFFERENCES AND EFFECTIVE WORKING METHODS IN HEALTHCARE INSTITUTIONS

Abstract

This article examines intergenerational differences among employees from different generations (Baby Boomers, Generation X, Generation Y, and Generation Z) in the healthcare sector and the potential conflicts that may arise from these differences. Intergenerational differences stem from each generation’s unique values, work motivations, communication styles, and management perspectives. The Baby Boomer generation generally values loyalty, experience, and hierarchical structures, whereas Generation X is more flexible in terms of independence, efficiency, and adaptation to technology. Generation Y places importance on social responsibility, flexible working conditions, and rapid feedback. Generation Z, having been born into the digital age, prioritizes technological proficiency, innovation, and work–life balance. These generational differences may lead to conflicts in healthcare service delivery, teamwork, and organizational climate. In particular, the distinct communication styles and work practices of different generations may result in misunderstandings, workplace tensions, and inefficient working relationships. Such incompatibilities in teamwork can negatively affect the quality of healthcare services and patient care. The article proposes various strategies for healthcare managers to manage intergenerational conflicts. Open and transparent communication, empathy, and fostering intergenerational understanding are emphasized as key steps in minimizing conflicts. In addition, flexible working methods and uniting around shared values are encouraged. In conclusion, enhancing intergenerational harmony can contribute to creating an efficient and collaborative working environment in healthcare institutions.